Post-Sales Advisory & Fractional Leadership
I help technology companies build the post-sales operating model — from handoff and onboarding to adoption, renewal, and expansion — before broken systems cost them customers.
Make outcomes predictable, risks visible, and value delivery systematic — rather than heroic.
The gap most companies ignore
No formal handoff from pre-sales to post-sales. The customer arrives and nobody owns the transition.
Customer Success and Professional Services doing overlapping work. No tiering, no clear ownership, no shared operating model.
Onboarding measured by completion, not adoption. Time-to-value is undefined, so churn is invisible until it's too late.
Renewal is a conversation that starts at 90 days — instead of a motion that starts at day one.
How I work
The methodology behind Jurnea was forged across 25 years of consulting, enterprise software, delivery leadership, and Customer Success — helping organizations build the systems, operating models, and accountability structures that determine whether customers adopt, expand, renew, and realize value after the sale.
Where I've worked
The post-sales failure modes are remarkably consistent across industries. The variables are product complexity, customer sophistication, and regulatory context — all of which I've navigated across a wide range of environments.
Where this usually shows up
Founder-led customer work that no longer scales.
Sales-to-delivery handoffs breaking as deals get larger.
CS and Services overlap creating confusion and margin drag.
Onboarding completing without adoption or value realization.
Renewals treated as events instead of operating motions.
PE, acquisition, or efficiency pressure exposing weak post-sales systems.
About
Founder, Jurnea
I've spent 25 years building operating models across consulting, enterprise software, Customer Success, and post-sales operations — not as a theorist, but as the person building the function while the company was scaling, being acquired, or under PE pressure to hit NRR targets with half the headcount.
I built the CSM/PS split model at StreamSets that became the operating framework after IBM acquired the company. At Striim, I designed the tiered customer journey architecture, the handoff protocols, and the renewal motion from scratch. Before that, I ran enterprise CS at ThoughtSpot across healthcare, financial services, and retail — and spent a decade at Accenture, KPMG, and PwC leading finance transformation engagements for Fortune 500 clients.
I founded Jurnea to productize the methodology — an AI-native customer delivery intelligence platform that makes the customer journey a living operating model, not a static slide deck.
I work with a small number of companies each year. If the problem is real and the timing is right, I'm direct about what I can do and what I can't.
If your post-sales motion is underbuilt, post-acquisition, or under efficiency pressure — I'd be glad to hear what you're navigating. No pitch. Just a direct exchange.
saqib@jurnea.netReply to this email — or just send one. I read everything.